We’ve answered some of the most common questions customers ask about VoIP phone systems, broadband, WiFi, networking, CCTV and telecoms services. If you can’t find the information you’re looking for, our team is always happy to help.
VoIP (Voice over Internet Protocol) allows phone calls to be made over the internet instead of traditional analogue phone lines or ISDN services.
VoIP systems offer greater flexibility, lower running costs, remote working functionality, mobile integration and advanced features such as voicemail-to-email, auto attendants and call forwarding.
Yes. In most cases, existing landline and business numbers can be transferred to your new VoIP system through number porting.
The UK PSTN switch-off is the nationwide retirement of traditional analogue phone lines. Businesses and homes using older phone systems will need to move to internet-based services such as VoIP.
Hosted VoIP systems are cloud-based and managed remotely, while on-premise systems are installed locally within the property or business. The best option depends on your requirements and infrastructure.
SIP trunks allow businesses to make and receive calls over the internet while using compatible on-site phone systems.
Yes. VoIP systems are ideal for remote and hybrid working, allowing users to make and receive calls from multiple locations and devices.
Yes. We provide fibre broadband solutions for residential and commercial customers.
The right speed depends on how the connection is being used. Streaming, gaming, remote working, cloud systems and multiple users all increase demand on bandwidth.
An ethernet circuit / leased line is a dedicated full fibre internet connection that provides uncontended bandwidth, symmetrical upload and download speeds and SLA-backed reliability with 24/7 data centre monitoring.
Standard broadband shares bandwidth with other users in the area, while ethernet circuits/leased lines provide a dedicated connection with guaranteed performance levels.
Yes. We provide ongoing support and assistance for connectivity issues and service faults.
Absolutely. We install professional WiFi and mesh networking systems designed to improve coverage, speed and reliability.
WiFi performance can be affected by property layout, wall materials, interference, router placement and the number of connected devices.
Yes. We provide WiFi solutions for everything from family homes and home offices to larger commercial properties and multi-room environments.
Yes. We supply and configure routers, switches and networking equipment tailored to residential and commercial requirements.
Structured cabling is the organised installation of network cabling infrastructure designed to support reliable connectivity throughout a property or building.
Yes. Modern IP CCTV systems allow secure remote viewing and monitoring through mobile apps and internet-connected devices.
Yes. We provide CCTV installations for both residential and commercial properties.
Yes. Modern IP CCTV systems can often be expanded with additional cameras and storage as requirements grow.
Yes. We supply and configure routers, switches and networking equipment tailored to residential and commercial requirements.
Yes. CCTV systems can be configured for local recording, remote access and secure footage storage depending on the system setup.
Yes. We provide ongoing support and guidance to help keep systems running reliably.
Yes. Alternative Comms supports homes, home offices, businesses, schools and commercial environments.
Absolutely. We take the time to understand your requirements before recommending the most suitable solution.
Yes. Depending on the project, we can arrange surveys and consultations to assess requirements and recommend suitable solutions.
You can contact our team directly through the website, by phone or by email to discuss your requirements and request a quote.
If you’d like advice on VoIP systems, broadband, WiFi, networking or telecoms solutions, our team is here to help.
